returns & refunds

Returns Policy

Returns

a)  If in the event that you find out you have purchased the wrong product for your vehicle, please contact us a soon as possible and we will try to identify and source the correct part for you. Email us at info@dcpowersolutions.com.au.

b)  We will accept returns of purchase within 30 days, but only if they are returned with all the components intact, no damage and in a resealable condition. This is subject for presentation of the proof of purchase and verification if products meet return requirements.

c)  If the return requirement is not met, you will not be entitled for any refund or replacement. We have the right to refuse in accepting the return. For refused returns, we will ship it back to you after you paid the freight cost.

d)  Refused returns without freight cost paid within 15 days, the items will be disposed.

e)  Other than as set out in the above clauses, we are not liable for any costs incurred as a result of incorrect purchase- including mechanic’s fees, cost of additional parts or supplies, repairs or damage to any vehicle.


Faulty Products

a)  If the product is faulty, not describe correctly, unacceptable quality and unsafe, you can return the product to us.

b)  Anything under clause 1.1 and you intended to return an item, we may choose between an exchange, a refund or a repair.

c)  To request an exchange, repair or refund, please call us or email us at info@dcpowersolutions.com.au. Mail the product back to: 8 Monash Way, Ooralea, QLD, 4740 Australia.

i.)  You will be responsible for paying your own shipping fee in returning your item. Shipping costs are non-refundable.

ii.)  If you receive a refund, the cost of return shipping will be deducted from your refund.

iii.)  If you are shipping an item more than $75, you should consider using a trackable shipping service or purchasing a shipping insurance. We can’t guarantee that we will receive your return item.

d)  We reserve our right to refuse your request according to clause 1.1.b.

e)  Only regular items will be eligible for return. Unfortunately, sale items cannot be refunded.

f)  Refunds will be issued within five working days, using the same method as your payment.


LATE OR MISSING REFUNDS

a.)  If you haven’t received the refund yet, check your bank account/ credit card statement again.

b.)  Contact your bank/ credit card company as it may take some time for refunds to be completed. Processing times varies depending on banks and credit card companies.

c.)  If you’ve done all this and still did not receive your refund, please contact us at info@dcpowersolutions.com.au.




Shipping Policy

Delivery 

a.)  All products are being dispatched from our suppliers (within Australia) and will be sent thru various delivery services.

b.)  We will make sure to dispatch your order within 24 hours where possible, once we have confirmed receipt of payment. However, dispatch and delivery times are only estimate. In the event of mis-delivery or late delivery, we shall not be held liable if caused by external factors beyond our control.

c.)  Delivery will take 3 -7 working days.

d.)  All deliveries require a signature.

 i.  In the event that no one is around to confirm the delivery, the delivery service might attempt another delivery in another day. If 2nd attempt is still unsuccessful, the delivery service will leave a notice notifying the receiver to collect the goods from the relevant Parcel Connect Agent.

 ii.  If neither re-delivery nor pick-up by the receiver is made, the delivery service will return the goods back to us.

 iii.  Requesting the goods to be shipped back will require you to pay additional shipping fee.

e.)  You may also grant an “authority to leave” for your order. If you do, you agree to leave the product unattended at the delivery address without obtaining a signature. Delivery is then confirmed completed, at your sole risk.

f.)  We will not process order for if you supplied invalid payment, incorrect delivery details or payment is delayed or rejected.


Loss or Damage while in Transit

a.)  Always make sure to check the parcel received for damage before signing the delivery docket. Once delivery accepted and you realized product is damaged, you will not be able to claim for damage in transit

b.)  For claims on loss or damage while in transit, you must email info@dcpowersolutions.com.au as soon as you are aware that there is a damage in the product or you haven’t received the product in the stipulated time frame.

 i.  For damage claims, we will require a proof. Take photos and submit it along with your claims.

 ii.  For lost items, we will try to track look into it further with our delivery partners for delivery status.

c.)  Once we finished our investigation with your claims, we may at our discretion:

 i.  Send you a replacement at our own cost or

 ii.  Refund you for the price you paid for the purchase including the shipping fee